Terms & Conditions

General:

  • Legacy Printing provides all garments for printing and embroidery
  • Sample pieces and prints available upon request. However, they will cost a premium
  • Legacy Printing will provide clear advice and information on all printing methods,  embroidery techniques, and merchandise quality. However, it is the client’s responsibility to do additional research to ensure they are choosing the right product for their order
  • Changes to orders after the pre-payment are subject to additional fees
  • Cancellation of orders after the pre-payment are subject to loss of deposit/pre-payment
  • All deadlines must be communicated to Legacy Printing prior to the pre-payment to confirm if order is feasible within that timeline

Artwork

  • The client is in charge of providing the artwork needed for printing, embroidering, and creating the merchandise
  • Art and creative help available if needed, and will be discussed and billed hourly
  • Proofs of work will be provided for confirmation prior to beginning the project
  • Two revisions to proofs included for print jobs. Other changes that are not a result of our errors, and are client changed will be charged art time, and billed hourly
  • Digitization fee applicable to embroidery orders, and dependent on graphic size and thread count
  • We require vector art to be submitted such as PNG & ai files. If unavailable, additional fees may be applicable

Payment

  • Pre-authorization payment form to be completed prior to orders starting out
  • 50% pre-payment is required on all orders prior to commencing. The remainder of payment will be charged to your credit card once order is ready to be shipped out
  • Pre-payments can be made via credit card, or online E-transfer
  • Full successful payment to be made within 7 days of order ready for ship-out, late fees applicable otherwise

Refunds & Exchanges

  • Although rare, misprints due occur from time to time. We offer a 10$ refund per mis print per garment. If you require exact numbers of garments, please order additional garments for your order due to occasional mishaps
  • We do offer follow-up pieces (few more of each size), within 10 days of shipping the order
  • We offer refunds under these conditions:
      • Garments are visibly defective (we inspect each garment prior to printing)
      • Prints are defective and inconsistent with the proof
      • A specific ship-out deadline established and agreed upon by both parties prior to payment was not met within 3-5 business days
  • Legacy Printing is NOT responsible for shipping or courier delays