Frequently asked questions
Answers on ordering, timelines, payment and quality. Can't find yours? Ask us.
Ordering
Most apparel starts at 6 pieces per design. Some promotional products have higher minimums. For very small orders, see our Small Orders page.
No setup fees for most printing. Embroidery has a one-time digitizing fee per logo, which we keep on file for reorders.
Vector files (AI, EPS, PDF or SVG) work best. Don't have them? Send what you have and we'll advise.
Yes. We keep your artwork, specs and size history on file.
Yes. We can store your branded inventory and ship restocks on a set schedule or whenever you need them, so your team never runs out of uniforms, onboarding kits or event merch.
Timelines and delivery
Standard turnaround for custom apparel is 7–10 business days after mockup approval. Custom promo goods vary, and larger or more complex orders may take longer. We'll give you a firm date with your quote.
Often, yes. Tell us your in-hands date and we'll confirm what's possible.
Yes, to one office, multiple locations, or individual addresses across Canada.
Payment
Net 30 terms and purchase orders available for approved business accounts. Standard terms are 50% upfront, 50% on delivery.
Quality and brand
Always. You get a digital mockup to approve, and samples on larger orders whenever needed.
Our Approved-or-Reprinted guarantee: if it doesn't match your approved mockup, we reprint it free.
Yes. Send your brand guide or Pantone colours and we'll match ink and thread as closely as the material allows.
Yes. Send us your brand guide and we’ll follow it on every order: logo versions and placement, clear space, Pantone colours and approved garment styles. We keep it on file so every reorder stays on-brand.
Yes. We offer sustainable garment options and Canadian-made options. Tell us what matters to your team and we’ll recommend products that fit with your quote.